F.A.Q'S

WICK

Always remember to trim the wick before lighting the candle. It should be trimmed to approx 5mm each time, and any wick debris should be removed. This helps create an even burn, steadier flame, and limits sooting/mushrooming of the wick, also preventing tunneling.

When trimming the wick, always extinguish the flame and let the candle cool completely. Never attempt to do this while it’s burning.

Occasionally, the wick may split or fall to one side. Keep it trimmed to help it burn cleaner.

BURNING

The first burn is the most important! If possible, the first burn should be approximately 3-4 hours, or until you see a clear wax pool evenly around the candle. Wait until the wax has completely melted before extinguishing to prevent a 'memory ring,' which will cause the candle to tunnel through its life.

Candles burn best in still air. Avoid placing candles in draughts, which may cause smoking or an uneven burn.

Place your candle on a heat-resistant surface, away from draughts, other heat sources, and anything flammable. Keep candles out of reach of children, vulnerable adults, and animals. Never leave a burning candle unattended and always extinguish the flame completely.

Note: Candles are not intended to be burned for more than four hours at any one time. Replace your candle when only 1cm of wax remains, and leave at least 10cm space between burning candles.

AFTERCARE

Always use a wick snuffer or a spoon to extinguish your candle; it’s much safer. Avoid blowing them out, as this can send sparks and hot wax flying, and the wick may continue to glow and emit smoke.

Ensure your candle is completely extinguished before leaving it unattended.

Allow the candle wax to cool completely before moving it. The glass may still be hot long after, so be careful.

PREP

Remove the wax from the biodegradable bag. Place one or two melts in the top of a clean wax burner. If using an oil burner, be cautious as these tend to have a smaller surface area.

MELTING

Clean your burner before placing a new segment on it. This prevents old wax from mixing and keeps the scent strong without interruption from previous fragrances.

Reuse the melt as many times as you wish until the fragrance weakens or the wax evaporates. Stir the wax gently if the fragrance fades, which can help revive it.

Never leave the burner unattended. Keep away from children, vulnerable adults, and animals. Ensure the burner is away from anything flammable or that may blow toward it in a draught.

CLEANING

To change the wax or clean the burner, ensure the wax is completely cold before removing it. Use a warm soapy cloth to wipe the area clean and dry.

Store remaining melts in a cool, dry area. If wax gets on your skin, wash it off with warm soapy water.

REED DIFFUSERS

Remove all packaging and turn the bottle once or twice. Remove the gold cap and the clear plastic plug underneath, which prevents leakage during shipping. Screw the cap back on and insert the reeds.

Keep diffusers away from direct sunlight or damp areas (e.g., bathrooms). Sunlight can dry the reeds, and damp areas can cause the reeds to absorb moisture from the air.

If the diffuser's potency decreases, remove and turn the reeds, then place them back into the bottle. Wash your hands immediately after handling the reeds.

Keep away from children, vulnerable adults, and animals.

CAR DIFFUSERS

After removing all packaging, unscrew the gold/black lid and carefully remove the clear plastic plug to avoid spillage. If oil spills on your skin, wash the area immediately. Screw the cap back on tightly.

The wooden cap acts as the reed. Initially, turn the bottle once or twice to soak the wood, and repeat occasionally to maintain fragrance.

To hang in your car, tie a secure knot in the string. Ensure the cap is tight and re-tie the knot as needed.

Note: The movement of the car may loosen the cap or knot, so check periodically.